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Book Title: How to Complain|
Format files: PDF
The size of the: 918 KB
ISBN 13: 9781904915027
City - Country: No data
Loaded: 2201 times
Reader ratings: 3.5
The author of the book: Mel Stein
Edition: Southbank Publishing
Date of issue: May 1st 2005
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Tired of complaining about poor service, late trains, cancelled air travel, sub-standard hotels, exorbitant bank charges, unreliable cars ... and getting nowhere?
You are sitting down with family and friends in a supposedly smart restaurant—and the food is disgusting. What do you do when the waiter asks if everything is ok? Like the majority of the population, you probably half-smile and mumble something acquiescent. Wrong! You should always complain and always explain! A complaint without explanation is worthless. Ranting and raving is bad; controlled complaining is good. Don't just walk away, let the people who caused that feeling know why. In all cases you stand to gain a lot more than ranting, or not saying anything at all.
Sports lawyer, Mel Stein, recounts the story of his life-long odyssey against the world of hotel operators, airlines, retailers, manufacturers, banks and insurers ... amongst many others. His personal experiences, sometimes hilarious and always instructive, coupled with actual and precedent letters, gives you the perfect armchair guide to complaining effectively.
Learn that of planning is far more enjoyable and rewarding than litigating, not to mention considerably cheaper!
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Read information about the authorMel Stein is a sports lawyer.
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